Who we are
Our website address is: http://1called.co.uk.
What personal data we collect and why we collect it
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example —
Payments
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy for more details.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Additional information
We use third parties to provide supporting services for First Called. These enable us to provide the web and ecommerce service so that you can purchase goods.
- Web Hosting Service Provider providing web hosting service for this website.
- Web Developers.
- Network Service Providers.4
- IT Service Providers.
- Email Service Providers.
- On-line review sites (these act as Joint Data Controllers). Please read the privacy and cookie policies of these sites.
We use third parties who act as data processors for First Called. We share some aspects of your personal data with these organisations.
- Courier companies who need your name and address details so that we can deliver our goods to your address, these also provide a tracking service where you can keep track of your deliveries.
- A Business intelligence and Data Profiling Agency who provide a service for us to improve, optimise and analyse the personal data that we process under marketing consent.
- Postcode and address finder service company who will enable quicker completion of the order checkout process.
- Payment Service Providers who need to process credit/debit card payments in order for you to purchase goods and services from Footasylum ltd.
- Credit Reference, Law Enforcement and Fraud Prevention agencies for the purposes of preventing fraud and cyber crime.
- In some cases personal data may be anonymised and shared for analysis of fraudulent transactions with anti-fraud organisations and law enforcement.
What automated decision making and/or profiling we do with user data
We do not use automated decision-making processes that could be considered to have a significant impact or legal effect on our customers. Examples of this are performed by other companies who use profiling and the results of the profiling to make automated decisions regarding credit worthiness or to deny or permit a service.
Our profiling data process is used to ensure we can more accurately target direct marketing to you and direct marketing is always sent to you only with your consent which can be withdrawn at any time (log in to your profile and edit your settings accordingly)
Other third Parties
This website may contain links to other (third party) websites. We are not responsible for the content or privacy policies of said websites. The use of third party websites is entirely at your own risk and we accept no liability for the content of any linked site or any link contained in a linked site. If you access other sites then using the links provided, these sites may collect information from you which will be used by them in accordance with their privacy policy, which we have no control over. The privacy policies of third party sites may differ from our own.